Avaya 03-300430 User Manual

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“service dbgserv could not be restarted” — Debug server is down, and 
Gemini debugger may not work. Although losing this service does not affect 
operations, the debugging of a running system is prevented.

1. Enter /sbin/service dbgserv restart to restart the dbgserv 

service.

2. If the service restarts, manually clear the alarm, either from the:

●

Web interface, by selecting Alarms and Notification, the 
appropriate alarm, and Clear

●

Linux command line, by entering almclear -n #id

If not, escalate this problem for explicit guidance with steps 2

 through 

a. Enter grep svc_mon /var/log/messages to investigate why the 

daemon failed.

Since the following commands cause a brief service outage, they should only 

be executed at the customer’s convenience.

b. If the grep command’s output does not help:

●

: enter server to verify that the suspected server is the 

standby. If necessary and at the customer’s convenience, enter 
server -if to force a server interchange.

●

: Proceed to Step 

If necessary and at the customer’s convenience, enter server -if to 

force a server interchange.

c.

: Reboot the standby server, either from the:

●

Web interface, by selecting Shutdown This Server

●

Linux command line, entering /sbin/shutdown -r now

d.

: Reboot the server, either from the:

●

Web interface, by selecting Shutdown This Server

●

Linux command line, entering /sbin/shutdown -r now

3. If rebooting the standby does not help or if the problem recurs, escalate 

the problem to the next higher tier.

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