Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1159

Automatic Callback 

Refer to 

‘‘Station’’ on page 882

 for information on button assignments.

Refer to 

‘‘Attendant Console’’ on page 484

 for information on button 

assignments.

Automatic Callback allows internal users who placed a call to a busy or 
unanswered internal telephone to be called back automatically when the called 
telephone becomes available.

When a user activates automatic callback, the system monitors the called 
telephone. When the called telephone becomes available to receive a call, the 
system originates the automatic callback call. The originating party receives 
priority ringing. The calling party then lifts the handset and the called party 
receives the same ringing provided on the original call.

A single-line telephone user activates this feature by pressing the Recall button or 
flashing the switchhook and then dialing the automatic callback access code. A 
single-line user can activate automatic callback for only one call at a time.

A multi-appearance telephone user can activate automatic callback for the number 
of automatic callback buttons assigned to the telephone. After placing a call to a 
telephone that is busy or that is not answered, the caller simply presses an idle 
automatic callback button and hangs up.

If the calling telephone user answers an automatic callback call, and for some 
reason the called extension cannot accept a new call, the calling user hears 
confirmation tone and then silence. The call is still queued.

Users cannot activate automatic callback for calls to:

■

A telephone assigned Termination Restriction

■

An extension with automatic callback already activated toward it

■

A data terminal (or data module)

■

An attendant console group

■

A Terminating Extension Group

■

An extension for a hunt group, split, or skill

■

An EAS agent’s Login ID

■

A VDN Extension