Polycom (RMX) 1500 User Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 

Polycom®, Inc. 

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Inserting a USB key containing a file named RestoreToFactoryDefault.txt and a lan.cfg file will cause the 
Collaboration Server to exit Secure Mode and perform a Comprehensive Restore to Factory Defaults.

The Comprehensive Restore to Factory Defaults deletes the following files:

● CDR
● Address Book
● Log Files
● Faults
● Dump Files
● Notes

In addition all the conferencing entities are deleted:

● Entry Queues
● Profiles
● Meeting Rooms
● IVR Services
● Default Network IP Service
● Log Files
● CFS license information 
● Management Network Service 

The Collaboration Server is restored to the settings it had when shipped from the factory. The Product 
Activation Key is required to re-configure the Management Network Service during the First Entry 
Configuration. 

Restoring the Collaboration Server to Factory Defaults consists of the following steps:

Step 1: Backup Configuration Files. These files will be used to restore the system in Step 10.

Step 2: Configure a workstation for Direct Connection.

Step 3: Connect to the Collaboration Server and the workstation using a LAN cable.

Step 4: Into the Collaboration Server’s USB port, insert a USB key containing a file named 
RestoreToFactoryDefault.txt and also containing a lan.cfg file.

Step 5: Restart the Collaboration Server.

Step 6: If you are not using a RealPresence Collaboration Server (RMX) 4000 continue with Step 9.

Do not insert a USB key containing a file named RestoreToFactoryDefault.txt if the USB key does not 
also contain a lan.cfg file.