Whirlpool W10607420A-SP Owner's Manual

Troubleshooting

Washer not performing as expected
Washer not draining/ 

spinning, loads are still 

wet, or spin light remains 

on (indicating that the 

washer was  

unable to pump out  

water within 10 minutes)

Empty pockets and use garment 

bags for small items.

Small items may have been caught in pump or between basket 

and tub, which can slow draining.

Using a cycle with a low spin speed.

Cycles with lower spin speeds remove less water than cycles 

with high spin speeds. Use the recommended cycle/spin speed 

for your item. To remove extra water in the load, select  

DRAIN & SPIN. Load may need to be rearranged to allow even 

distribution of the load in the basket.

The washer may be tightly packed or 

unbalanced.

Tightly packed or unbalanced loads may not allow the washer to 

spin correctly, leaving the load wetter than normal. Evenly  

arrange the wet load for balanced spinning. Select the Drain & 

Spin cycle to remove excess water. See “Using Your Washer” for 

loading recommendations.

Check plumbing for correct  

drain hose installation. Drain hose  

extends into standpipe farther than  

4.5” (114 mm).

Check drain hose for proper installation. Use drain hose form  

and securely attach to drainpipe or tub. Do not tape over drain 

opening. Lower drain hose if the end is higher than 96” (2.4 m) 

above the floor. Remove any clogs from drain hose.

Too much detergent causing suds to 

slow or stop draining and spinning.

Use only HE detergent. Always measure and follow detergent 

directions for your load. To remove extra suds, select RINSE & 

SPIN. Do not add detergent.

Dry spots on load  

after cycle

High speed spins extract more  

moisture than traditional top-load  

washers. 

The high spin speeds combined with air flow during the final spin 

can cause items near the top of the load to develop dry spots 

during the final spin. This is normal.

Incorrect or wrong wash 

or rinse  

temperatures

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,  

and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.

Load not rinsed

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to  

the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.

Not using HE detergent or using too 

much HE detergent.

The suds from regular detergent can keep washer from  

operating correctly.
Use only HE detergent. Be sure to measure correctly. 
Always measure detergent and follow detergent directions based 

on load size and soil level. 

Washer may be tightly packed.

The washer is less efficient at rinsing when tightly packed.
Load items in loose heaps evenly around the washplate. 
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.