Symantec 10024709 User Manual

194

Troubleshooting
Problems running Norton Ghost

Be careful when you make changes using your computer’s Setup program. If you 
have never used it before, you may want to refer to your computer 
manufacturer’s documentation.

Restart your computer.

A message appears telling you the key or keys to press to run Setup.

Press the key or keys to launch the Setup program.

Set the Boot Sequence to boot drive A first and drive C second.
Setup programs vary from one manufacturer to the next. If you cannot find 
the Boot Sequence option, use the Setup program’s Help system, refer to the 
documentation that came with your computer, or contact your computer 
manufacturer.

Save the changes, then exit the Setup program. 

Windows NT blue screen

If you are restoring, backing up, or cloning a computer onto another Windows 
NT computer with incompatible hardware, you may get a blue screen. To solve 
this problem, you must restore the computer with a previous backup image file.

Missing hibernation file

If the hibernation file is missing, the following message may appear:

Cannot hibernate because there is no hibernation file or the hibernation file has 
an error.

Recreate the hibernation files according to the instructions for your Windows 
operating system.

Computer fails to restart

If your computer fails to restart during a Norton Ghost Virtual Partition 
operation, try running the Ghreboot utility included on the Norton Ghost 
installation CD.