Symantec 10024709 User Manual

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Troubleshooting
Writing to a recordable CD or DVD

Outdated CD-R/RW drive BIOS

The CD-R/RW drive might have an old BIOS version. An update to the BIOS 
often fixes problems. Check the manufacturer’s Web site for an update. 

Using PC-DOS or MS-DOS

If you put PC-DOS system files on the boot disk, replace them with MS-DOS 
system files. You can choose MS-DOS while creating the boot disk.

High compression

Try using a lower or no compression when creating the image file.

Using third-party software to write to the CD-R/RW disc

If you are unable to write directly to a CD-R/RW disc using Norton Ghost, you 
can create the Ghost image and then use third-party software to write to the CD-
R/RW disc. 

Create the Ghost image file and save it to a temporary location.

Collect and edit the other required files.

Use third-party software to save the image file and other required files to the 
CD-R/RW disk.

Make the CD bootable.

If you use software to write an image file directly to the CD, you may experience 
problems when restoring the image file. Software designed to write directly to a 
CD, such as Adaptec Direct CD, uses a different file format. Therefore the copied 
files are not recognized by Ghost.

If you are writing directly to a CD using third-party software, use a program that 
lays out the format of the disc before it writes it, such as Adaptec E-Z CD Creator.

Norton Ghost does not provide technical support for third-party software, but 
details on this method can be found in the knowledge base on the Symantec 
Support Web site.