Symantec 10024709 User Manual
198
Troubleshooting
Writing to a recordable CD or DVD
Writing to a recordable CD or DVD
If the word Unavailable appears under the ASPI heading, then check the ASPI
files loaded from Config.sys. The following files must be loaded:
files loaded from Config.sys. The following files must be loaded:
■
aspi2dos.sys
■
aspi4dos.sys
■
aspi8dos.sys
■
aspi8u2.sys
These drivers can be included in a task from the Advanced Settings dialog box in
the Windows wizards.
the Windows wizards.
All SCSI controllers require an ASPI driver. The listed ASPI files are sufficient for
most SCSI controllers. The controller might require a driver that is usually
supplied with the controller. Copy the driver to the bootable floppy disk and edit
Config.sys to load the driver. The contoller’s documentation should include the
correct syntax for loading the driver from DOS. If you do not have the driver,
then contact the controller’s manufacturer.
most SCSI controllers. The controller might require a driver that is usually
supplied with the controller. Copy the driver to the bootable floppy disk and edit
Config.sys to load the driver. The contoller’s documentation should include the
correct syntax for loading the driver from DOS. If you do not have the driver,
then contact the controller’s manufacturer.
If the correct ASPI drivers are loaded, then update the computer BIOS and the
controller BIOS with the latest versions.
controller BIOS with the latest versions.
For example, older versions of the BIOS for the Adaptec 2940 controller card are
not compatible with Norton Ghost.
not compatible with Norton Ghost.
CD-R/RW disc
The CD disc to which you are writing may have a problem. Check the following:
■
Use an unformatted CD-RW disc.
To write an image to a CD-RW disc that you have already used, use the CD-
RW utility to wipe all information off the disc, including the file system.
To write an image to a CD-RW disc that you have already used, use the CD-
RW utility to wipe all information off the disc, including the file system.
■
Try a second disc.
If you have tried one disc only, then you have not eliminated the possibility
of a damaged disc. Try again, using an unused new disc.
If you have tried one disc only, then you have not eliminated the possibility
of a damaged disc. Try again, using an unused new disc.
■
Try a different brand of disc.
Some CD-R/RW drives do not work with low quality discs or specific
manufacture of discs. Use a different brand.
Some CD-R/RW drives do not work with low quality discs or specific
manufacture of discs. Use a different brand.
■
Use a standard 650 MB CD-R/RW disc.
Norton Ghost or the CD-R/RW drive may have problems with high speed
discs or with discs that record more information.
Norton Ghost or the CD-R/RW drive may have problems with high speed
discs or with discs that record more information.