Symantec 10024709 User Manual

199

Troubleshooting

Using the correct boot disk

Do not use the CD/DVD Startup Disk with Ghost boot disk to start a computer 
when you intend to save image files to the CD-R/RW drive. If you have started 
your computer with a CD/DVD Startup Disk with Ghost boot disk, Norton 
Ghost attempts to load the CD-R/RW drivers. Loading unnecessary drivers can 
cause problems. 

Use a bootable floppy disk that contains the Ghost executable to start your 
computer.

Loading CD-R/RW drivers

You do not need to load CD-R/RW drivers when you start your computer. 
Ensure that Config.sys and Autoexec.bat on the floppy disk or installed in the 
Virtual Partition do not load CD-R/RW driver files. 

For example, Cdrom.sys and Mscdex.exe should not be loaded when the 
computer starts.

If the CD-R/RW does not appear in the list of destination drives

It can take time for Norton Ghost to identify and list the CD-R/RW drive in the 
Destination Drive window. To eliminate this as is a problem, wait five minutes to 
see if the drive appears.

Loading Ghost.exe from the floppy disk drive

If you are loading Ghost.exe from a floppy disk, a problem can be resolved by 
loading Norton Ghost from the hard drive instead. 

For example, if you are creating an image file of the first partition, copy Ghost.exe 
to the second partition. Edit Autoexec.bat to start Norton Ghost from the second 
partition as follows:

d:\ghost.exe

Do not load Ghost.exe from the partition that is being cloned.

Outdated computer BIOS

Your computer might have an old BIOS version. Try updating the BIOS.