Xerox 785 User Manual

Troubleshooting

16-20

 

WorkCentre Pro 665/685/765/785

When receptions are not successful, check the items in the following 
table. If you confirm these items are set up correctly and receptions 
are still unsuccessful, call for technical support.

The sending procedure 
was completed correctly 
but nothing happened at 
the receiving end.

•

Is the remote machine able to communicate with a 
G3 facsimile? The WorkCentre can communicate 
with G3 facsimiles but not G2 or G4.

Documents cannot be 
transmitted overseas.

•

Set the Fax Speed to transmit the document at a 
slower speed. See “Setting up the Phonebook”.

When you are to receive a 
document via the Manual 
Reception mode, the fax is 
not received when the 

 key is pressed.

•

Did you return the handset to its cradle before 
pressing 

? If so, you must press 

 before 

you hang up.

•

Is there a document in the Document Tray on your 
machine? If so, remove it by pressing the 

 key.

•

Is the modular cord connected?

•

Is the power cord connected?

•

Does the Paper Tray have paper?

•

Is the Top Cover fully closed?

•

Is there an error on the sending machine?

The received fax will not 
feed out.

•

Is the Top Cover fully closed?

•

Is the Right Side Cover fully closed?

After placing paper in the 
Paper tray, the Paper 
Empty message continues 
to display.

•

Is the paper installed correctly? See “Replacing the 
Paper”.

The received document is 
too dark and difficult to 
read. Unnecessary lines 
are printed.

•

Is the original document on the sending side of poor 
quality? Check with the remote station.

•

Is there a problem with the remote machine?

•

Does the same problem happen when you copy a 
document? If so, clean the Recording Unit. See 
“Maintaining the Machine”.