Xerox 32N00467 User Manual

Page of 192
Xerox WorkCentre 4118 User Guide
Page 10-15
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Printing Problems
Frequent copy paper jams
Fan the stack of paper, then turn it over in the tray. Replace paper 
in paper tray with a fresh supply. Check/adjust paper guides.
Ensure that the paper is the proper paper weight 80 g/m² (20 lb) 
bond paper is recommended.
Check for copy paper or pieces of copy paper remaining in the 
product after a paper jam has been cleared.
Toner yield is lower than 
expected and TONER LOW 
message displays
Toner may be lodged in the cartridge. Remove the Toner 
Cartridge
. Shake the Toner Cartridge and tap along the top of the 
Toner Cartridge over a waste receptacle. Take care not to touch 
the exposed toner on the left side of the cartridge.
Fewer copies from the Toner 
Cartridge than expected
Originals contain pictures, solids, or heavy lines. Originals are 
forms, newsletters, books etc. The product is being powered on 
and off frequently. The Document Feeder is being left open while 
copies are being made.
PROBLEM
PROBABLE CAUSE
SUGGESTED SOLUTION
The product does not 
print
The IEEE-1284 Parallel 
cable or USB cable is not 
connected properly.
Check the cable connection.
The IEEE-1284 Parallel 
cable or USB cable is 
defective.
Check the cable with a computer and printer 
that work. If printing is still not possible, replace 
the cable.
The port setting is 
incorrect.
Check the printer settings in the Windows 
Control Panel to ensure that the print job is 
being sent to the correct port. (For Example: 
LPT1.)
The toner and drum 
cartridges are not 
installed properly.
Check that the toner and drum cartridges are 
installed properly.
The printer driver may not 
be installed properly.
Reinstall the software.
The Parallel port cable 
specifications may not be 
correct.
Use an IEEE-1284 compliant Parallel port 
cable.
CONDITION
SUGGESTED SOLUTION