Xerox Pro 385 User Manual

7-12

Troubleshooting

The machine is not 
working, there is no 
display, and the buttons are 
not working.

•

Unplug the power cord and plug it in.

•

Check for power at the outlet.

There is no dial tone

•

Check that the phone is connected properly

•

Check the phone wall socket by plugging in 

another phone.

The telephone numbers 
stored in memory do not 
dial correctly

Make sure the telephone numbers are stored 
correctly in memory.  Print a Telephone 
Numbers List. See Printing Reports on page 1-
46 .

The document does not 
feed into the machine.

Make sure the document is not wrinkled or 
creased and you are feeding it correctly.

You cannot receive faxes 
automatically.

•

Ensure that either FAX or TEL/FAX mode 

is selected.

•

Ensure there is paper in the machine.

•

Ensure that your machine’s memory is not 

full. Check the display for a MEMORY 
FULL error message.

The machine cannot 
receive faxes manually.

Ensure that you are hanging up the handset 
before you press the Start button.
NOTE: This applies only to Xerox WorkCentre 
385 models equipped with a telephone 
connected to the
EXT. LINE jack on the bottom of the machine.