Xerox Pro 385 User Manual

Fax Problems

7-13

The machine will not 
transmit.

Make sure that the document is loaded face 
down.
Check that the LCD display reads TX.
You may have hung up the handset of the 
external phone before you pressed Start.
Ensure the machine you are sending to is able to
receive faxes.

You cannot poll another 
machine.

The fax machine you are calling may be using a 
poll code.

Blank spaces or poor text 
quality appear in incoming 
faxes.

•

The machine sending the fax may be faulty.

•

Line errors due to excessive noise on phone 

line.

•

Check your machine by making a copy.

•

The Laser Printer Cartridge is empty.

Stretched words appear on 
incoming faxes.

The machine sending the fax had a temporary 
paper jam.

Lines appear on copies or 
outgoing faxes.

Check your machine’s scan glass for marks and 
clean it, if necessary. See Cleaning the 
Document Scanner on page 8-2.

The machine dials a 
number, but fails to make a 
connection with another 
machine.

The other machine may be turned off, out of 
paper, or cannot answer incoming calls. Have 
the operator of the other machine investigate the 
problem.

The machine is unable to 
store a document in 
memory.

There may be insufficient memory available to 
store the document. If the display shows a 
MEMORY FULL error message, delete any 
documents you no longer need from the 
memory, then try storing the document.

Blank areas appear at the 
bottom of each page, or on 
other pages, only a small 
strip of text is printed at the 
top of the page.

Check the paper settings in the user option 
setup. Refer to Selectable Options on page 1-48.