Xerox Pro 385 User Manual
7-14
Troubleshooting
Printer Problems
Symptom
Cause and Solution
The printer does not print.
•
The printer cable is not connected properly.
•
The printer cable is defective. Swap the cable
with one known to work. If necessary,
replace the cable.
replace the cable.
•
The printer port is configured incorrectly.
Check printer setting in Windows to make
certain that the print job is being sent to the
correct port (for example, LPT1).
certain that the print job is being sent to the
correct port (for example, LPT1).
•
The Laser Printer Cartridge is not installed
properly. Remove and re-insert the
cartridge, see Installing the Laser Printer
Cartridge on page 1-6.
cartridge, see Installing the Laser Printer
Cartridge on page 1-6.
•
A paper jam has occurred. Refer to Clearing
•
The printer may be configured incorrectly
within an application. Check the
application to verify that all print settings
are correct.
application to verify that all print settings
are correct.
•
The printer driver may be incorrectly
installed. Re-install the printer driver. See
Uninstalling Software on page 1-30. Try
printing a test page.
Uninstalling Software on page 1-30. Try
printing a test page.
The paper does not feed
into the printer.
into the printer.
•
Paper has not been loaded properly. Remove
and re-insert the paper correctly. Refer to
Loading Paper on page 1-15.
Loading Paper on page 1-15.
•
There is too much paper in the Automatic
Paper Feeder. Decrease the number of
sheets of paper in the Automatic Paper
Feeder.
sheets of paper in the Automatic Paper
Feeder.