Toshiba 755 User Manual

Error Codes    91

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The error indications on scan jobs are done as follows:

y

On TopAccess log list, messages indicating the status are displayed.

y

On the touch panel of the equipment, error codes are displayed. See the listings below.

2C10, 2C12,

2C13,

2C20-2C22

Illegal Job status

A system error has occurred during sending of an 
email. Retry it. If the error still occurs, contact your 
service representative.

2C11, 2C62

Not enough memory

When there are running jobs, perform the job in error 
again after the completion of the running jobs. If the 
error still occurs, turn the power OFF and then back 
ON, and perform the job again.

2C14

Invalid parameter specified

Make sure that you specify the settings correctly and try 
again.

2C15

Message size exceeded limit or maximum size

You are sending too many documents at a time. Send 
your documents separately.

2C30-2C33

Disk access error

When there are running jobs, perform the job in error 
again after the completion of the running jobs. If the 
error still occurs, turn the power OFF and then back 
ON, and perform the job again.

2C40

Failed to convert image file format

When this error occurs by converting the Slim PDF 
format, retry the scan. If the error still occurs, specify 
the general PDF format.
When this error occurs by converting other than the 
Slim PDF format, turn the power OFF and then back 
ON. Then retry the scan. If the error still occurs, contact 
your service representative.

2C43

Encryption error. Failed to create a file

If the error still occurs after retrying, turn the power OFF 
and then back ON. Then retry it.

2C44

Creating a file was not allowed.

Creating an unencrypted file was not allowed.
Configure the encryption settings and retry the failed 
job.
To create an unencrypted file, consult the administrator.

2C61

Failed to read Address Book

Turn the power OFF and then back ON. Retry the job in 
error. Reset the data in the Address Book and retry it. If 
the error still occurs, contact your service 
representative.

2C63, 2C64

Invalid Domain Address

Ask your administrator to set the IP address.

2C65, 2C66,

2C69

Failed to connect to SMTP server

Make sure that the SMTP server is correctly working or 
the SMTP server address has been set correctly.

2C6A

Failed to send E-Mail message

Turn the power OFF and then back ON. Retry the scan. 
If the error still occurs, contact your service 
representative.

2C6B

Invalid address specified in From: field

Ask your administrator to check the SMTP 
Authentication method or if there is an illegal character 
in the Terminal mail address. Set the correct SMTP 
Authentication method or delete the illegal character in 
the Terminal mail address.

2C6C

Invalid address specified in To: field

Make sure that there is an illegal character in the 
Destination mail address. Delete the illegal character 
and reset the appropriate Destination mail address, 
then retry it.

2C6D

NIC system error

Turn the power OFF and then back ON. Retry the scan. 
If the error still occurs, contact your service 
representative.

2C70

SMTP service is not available

Ask your administrator whether the SMTP service is 
enabled.