Gateway E4350 User Manual

www.gateway.com

Troubleshooting

■

Make sure that nothing is resting on the keyboard.

■

Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, 
then restart your computer.

■

If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. 
Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before 
using it again. If the keyboard does not work after it dries, you may need to replace it.

■

Use a third-party diagnostic program to help determine if a memory module is failing.

■

Close all programs, then restart your computer.

■

Make sure that the modem cable is plugged into the modem jack and not the Ethernet 
network jack. See 

 to make sure that the connections have been made 

correctly.

■

Make sure that your computer is connected to the telephone line and the telephone 
line has a dial tone.

■

Make sure that the modem cable is less than 6 feet (1.8 meters) long.

■

Remove any line splitters or surge protectors from your telephone line, then check 
for a dial tone by plugging a working telephone into the telephone wall jack.

■

If you have additional telephone services such as call waiting, call messaging, or voice 
mail, make sure that all messages are cleared and call waiting is disabled before using 
the modem. Contact your telephone service to get the correct code to temporarily 
disable the service. Also make sure that the modem dialing properties are set correctly.

For more information about troubleshooting memory errors, click 
Start, then click Help and Support.

Type the keyword 

memory error in the Search box 

, then click the arrow.