Gateway E4350 User Manual

www.gateway.com

Troubleshooting

■

See if the modem works with a different communications program. The problem may 
be with just one program.

■

Review the troubleshooting information under 

.

■

Current FCC regulations restrict actual data transfer rates over public telephone lines 
to 53K. Other factors, such as line noise, telephone service provider equipment, or 
ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data 
is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can 
upload data is limited to 48K. Your ISP may not support 48K uploads.

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

■

Make sure that the line connected to the modem is working and plugged into the 
appropriate port on your computer. See 

 to make sure that the 

connections have been made correctly.

■

If the modem shares the telephone line with another device, make sure that the 
telephone line is not in use (for example, someone is on the telephone, or another 
modem is in use).

■

Use the modem cable that came with your computer. Some telephone cables do not 
meet required cable standards and may cause problems with the modem connection.

■

Shut down and restart your computer.

■

Run Windows modem diagnostics.

Close all open programs.

Click 

, then click 

. The Control Panel window opens. If your 

Control Panel is in Category View, click 

.

Click/Double-click the 

 icon, then click the 

 tab.

Click your modem, then click 

. The Modem Properties dialog box opens.