Gateway E4350 User Manual

www.gateway.com

Chapter 6: Troubleshooting

Click 

, then click 

. The Control Panel window opens. If your 

Control Panel is in Category View, click 

.

Click/Double-click the 

 icon, then click the 

 

tab.

Click the location from which you are dialing, then click 

.

Make sure that all settings are correct.

■

Disconnect any answering machine, fax machine, or printer that is on the same line 
as the modem. Do not connect these devices to the same telephone line as the modem.

■

Make sure that you are not using a digital, rollover, or PBX line. These lines do not 
work with your modem.

■

Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common 
problem that can cause the modem to connect at a slower rate, abort downloads, or 
even disconnect. The faster the modem, the less line noise it can tolerate and still 
work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the 
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a 
difference. Make sure that the connectors are free from corrosion and all screws in 
the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise 
or low line levels.

■

Try another telephone line (either a different telephone number in your house or a 
telephone line at a different location). If you can connect on this line, call your 
telephone service.

■

Try connecting with the modem at a lower connection speed. If reducing the connect 
speed lets you connect, call your telephone service. The telephone line may be too 
noisy.

■

The ISP may be having technical difficulties. Contact your ISP for technical support.

For more information about dialing properties, click Start, then click 
Help and Support.

Type the keyword 

dialing in the Search box 

, 

then click the arrow.