Nortel Networks P0908544 User Manual
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
Understanding Enterprise Edge Attendant
Console
Enterprise Edge Attendant Console is a client/Enterprise Edge server software
application that consists of the following three interrelated components:
application that consists of the following three interrelated components:
•
Server component. Refer to
•
Attendant component. Refer to
•
Reports component. Refer to
Server component
The Server component communicates with your Enterprise Edge server initiating
Enterprise Edge telephone functions such as transferring calls, placing calls on hold
and parking calls.
Enterprise Edge telephone functions such as transferring calls, placing calls on hold
and parking calls.
The Server component communicates with one or more Attendant components. An
Attendant component can be either on the same PC as the one with the Server
component or on a separate PC connected via a Local Area Network (LAN).
Attendant component can be either on the same PC as the one with the Server
component or on a separate PC connected via a Local Area Network (LAN).
The Server component receives:
•
notification of all incoming calls
•
status changes of all telephones attached to the Enterprise Edge server
The Server component collects and manages call-processing information in a
database that can be used for reporting purposes.
database that can be used for reporting purposes.
Attendant component
The Attendant component has an easy-to-use graphical user interface. The
Attendant window displays information about incoming callers and includes a
Company Directory with employee names, telephone status (such as on-hook, off-
hook, do not disturb and call forward) and personal status (None, Not at desk and
Out of office). The Directory can be searched from the Attendant window.
Attendant window displays information about incoming callers and includes a
Company Directory with employee names, telephone status (such as on-hook, off-
hook, do not disturb and call forward) and personal status (None, Not at desk and
Out of office). The Directory can be searched from the Attendant window.
Attendant PCs can be either main, assistant, overflow or backup. For more
information, refer to
information, refer to
on page 17. Incoming calls can be
transferred to an extension, a voice message mailbox or an external number.
You can set up your company with more than one attendant. You can also set up
Enterprise Edge Attendant Console to provide call coverage for assigned groups of
employees. In this setup, you are notified of calls to assigned employees and can
answer calls when the employees cannot.
Enterprise Edge Attendant Console to provide call coverage for assigned groups of
employees. In this setup, you are notified of calls to assigned employees and can
answer calls when the employees cannot.
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