Nortel Networks P0908544 User Manual
12 Understanding Enterprise Edge Attendant Console
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
Reports component
The Reports component provides information about incoming calls to your
company. Reports can help you identify trends and find answers to questions before
they become problems. You can request a report from any PC with an Attendant
component and view the report in the Reports window or print it on an attached
printer.
company. Reports can help you identify trends and find answers to questions before
they become problems. You can request a report from any PC with an Attendant
component and view the report in the Reports window or print it on an attached
printer.
Enterprise Edge Attendant Console features
There are many features and benefits associated with Enterprise Edge Attendant
Console.
Console.
Easy to use, time saving Graphical User Interface (GUI)
Enterprise Edge Attendant Console has a GUI that is uncomplicated compared with
other attendant consoles, without sacrificing sophisticated features. You can easily
select the correct buttons to process incoming calls and very few key strokes are
required for most everyday activities. In fact, answering an incoming call and
transferring it to an extension usually requires only two steps: clicking a Loop
button to answer the call and double-clicking the icon beside the called party’s
name to transfer the call.
other attendant consoles, without sacrificing sophisticated features. You can easily
select the correct buttons to process incoming calls and very few key strokes are
required for most everyday activities. In fact, answering an incoming call and
transferring it to an extension usually requires only two steps: clicking a Loop
button to answer the call and double-clicking the icon beside the called party’s
name to transfer the call.
The GUI provides you with at-a-glance information about the progress and status
of calls. Even before a call is answered, you are provided with advance information
about the call and caller, including the caller’s telephone number and the length of
time that the caller is waiting. If calls transfer back to you, the Attendant window
immediately displays the status of the call.
of calls. Even before a call is answered, you are provided with advance information
about the call and caller, including the caller’s telephone number and the length of
time that the caller is waiting. If calls transfer back to you, the Attendant window
immediately displays the status of the call.
The readily available on-line help ensures that Enterprise Edge Attendant Console
is easy to learn and to use.
is easy to learn and to use.
Because performing normal attendant functions is faster with a GUI, you can do
other tasks.
other tasks.
Advanced software capabilities
Here are some of Enterprise Edge Attendant Console’s advanced software
capabilities:
capabilities:
Visual call announcing and
control
control
Even when a telephone is busy with a call, an attendant can
send caller information to the telephone’s two-line display area.
Using display buttons, the person called can control the call
accordingly. This is a unique feature because it means that
important calls are not lost.
send caller information to the telephone’s two-line display area.
Using display buttons, the person called can control the call
accordingly. This is a unique feature because it means that
important calls are not lost.
Backup attendant
Incoming calls can be quickly and easily transferred to a backup
attendant sitting at a different location than the main attendant.
This means that the backup attendant does not have to leave
their desk to cover for the main attendant.
attendant sitting at a different location than the main attendant.
This means that the backup attendant does not have to leave
their desk to cover for the main attendant.