Nortel Networks P0908544 User Manual

Understanding Enterprise Edge Attendant Console  13

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

Enterprise Edge Attendant Console combines telecommunications with personal 
computing to make the attendant’s job easier, faster and more efficient.

Each PC that has the Attendant component installed is set up to handle calls either 
as a main attendant, overflow attendant, backup attendant or assistant attendant. 
Each attendant type gives you flexibility in responding to calls. This ensures that all 
calls can be handled in a professional and timely manner. For detailed information 
about attendant setups, refer to 

Overflow attendant

Overflow calls are transferred to an overflow attendant. 
Consequently, calls are not lost during busy periods.

Reports

Enterprise Edge Attendant Console gives you reports that help 
you obtain information such as the number of incoming calls 
and who answers the calls. This information shows the calling 
trends in the business and the performance of the telephone 
system.

Ability to handle growth

A one-time purchase of Enterprise Edge Attendant Console is 
often all that is needed. If you want to add more attendant 
positions as the company grows, Enterprise Edge Attendant 
Console is easily expandable.

Use of existing hardware

There is no need for you to purchase additional dedicated 
hardware to obtain the power of Enterprise Edge Attendant 
Console. If you have the minimum computer requirements, all 
you need is the software and a hardware enabler that allows 
your computer to communicate with the Enterprise Edge server.

Multi-tasking

Enterprise Edge Attendant Console works in a multi-tasking 
environment. You can use your PC for other tasks such as word 
processing in addition to attending to calls. You can quickly 
switch from PC tasks to the Attendant window if there is an 
incoming call.