Nortel Networks P0908544 User Manual

30  Using the Attendant window

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

The Transfer menu contains:

1st Contact

transfers the active call to the caller’s first contact.
1st Contact is enabled if there is an active call and a contact 
displayed in the first box of the Contacts list.

2nd Contact

transfers the active call to the caller’s second contact.
2nd Contact is enabled if there is an active call and a contact 
displayed in the second box of the Contacts list.

3rd Contact

transfers the active call to the caller’s third contact.
3rd Contact is enabled if there is an active call and a contact 
displayed in the third box of the Contacts list.

Transfer to Target

transfers the active call to the extension in the Target list box. 
The Transfer button performs the same function.

Screen Transfer

screens a call transfer of an active call to the extension 
number in the Target list box. The caller is automatically put 
on hold when you click Screen Transfer. The caller is 
connected when you click Transfer Now in the Screen 
Transfer dialog box. The Screen button performs the same 
function.
Refer to 

Transfer to VMail

transfers the active call to the voice message mailbox of the 
extension in the Target list box. The VMTransfer button 
performs the same function.