Nortel Networks P0908544 User Manual
Using the Attendant window 31
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
Caller menu
The Caller menu contains:
Answer Next
answers the next call in the queue.
Hold
places an active call on hold. The Hold button performs the
same function. Refer to
same function. Refer to
Release
disconnects the active call. The Release button performs the
same function.
same function.
Park
parks the active call so you can page the person whose
extension is in the Target list box. A list of all parked calls
appears in the Parked Calls dialog box when you click View
Parked Calls on the Caller menu. You can retrieve the call
from the View Parked Calls dialog box by pressing the
Retrieve button. For more information on viewing parked
calls, refer to
extension is in the Target list box. A list of all parked calls
appears in the Parked Calls dialog box when you click View
Parked Calls on the Caller menu. You can retrieve the call
from the View Parked Calls dialog box by pressing the
Retrieve button. For more information on viewing parked
calls, refer to
51. The Park/Page button performs the same function.
Join Caller
connects two callers by joining the active call with the call
that is on hold. Refer to
that is on hold. Refer to
56.
View Parked Calls
opens the Parked Calls dialog box, which displays calls
parked by all attendants. A call can be retrieved by any
attendant or from any telephone on the Enterprise Edge
server. For more information, refer to
parked by all attendants. A call can be retrieved by any
attendant or from any telephone on the Enterprise Edge
server. For more information, refer to