Nortel Networks P0908544 User Manual
32 Using the Attendant window
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
Target menu
The Target menu contains:
Attendant menu
The Attendant menu contains:
Call
initiates a call from the attendant extension to the number in
the Target list box. The Call button performs the same
function.
the Target list box. The Call button performs the same
function.
Voice Call
places a voice call from the Attendant to the extension in the
Target list box. For more information, refer to
Target list box. For more information, refer to
Dial DTMF Tones
dials DTMF-tone digits to the external number in the Target
list box. This must be used in conjunction with the Link button
and with outdialing on an active line to access other systems
or carriers (for example, Centrex).
list box. This must be used in conjunction with the Link button
and with outdialing on an active line to access other systems
or carriers (for example, Centrex).
Link
accesses (hookflash) Centrex/CO line features (such as off-
premise transfer or conference) or other systems or carriers
while on an incoming call. Clicking the Link button while on
an incoming call places the caller on hold and generates a
Link signal (also called flash or recall) on the active line. The
DTMF button is used with the Link button to outdial the digits
in the Target list box. For more information, refer to
premise transfer or conference) or other systems or carriers
while on an incoming call. Clicking the Link button while on
an incoming call places the caller on hold and generates a
Link signal (also called flash or recall) on the active line. The
DTMF button is used with the Link button to outdial the digits
in the Target list box. For more information, refer to
In
toggles with the Out command. When set to In, the attendant
is in position to take calls.
is in position to take calls.
Out
toggles with the In command. When set to Out, the attendant
is not in position to take calls. All calls that ring at the
attendant’s telephone are forwarded to the backup attendant
position.
is not in position to take calls. All calls that ring at the
attendant’s telephone are forwarded to the backup attendant
position.
Note
: To redirect calls to a backup extension, on the
Tools menu click Options. Set redirect options on
the Options dialog box.
the Options dialog box.