Nortel Networks P0908544 User Manual

48  Handling calls

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

The tab views in the Directory dialog box contains various views of extensions.

To search by Extension or Name:

1. Click the Full, BLF, Assigned or Selected tab.

2. Click the extension, the name or the department of the employee being called 

in the list. The name or extension number now appears in the Target list box.

3. Click the Transfer button.

Use the Directory Find box to search by name.

To search by Name and move the target extension to the Target list box:

1. In the Find box, type the first letter or letters of the person’s last name or first 

name, depending on how the employee names are entered. For example, if they 
are entered “Jane Doe”, type “j”. If they are entered “Doe, Jane”, type “d”.

2. Click the Find button.

Any matching names are displayed in a list under the Full tab.

3. In the Directory list, click the name of the employee being called.

The name now appears in the Target list box.

4. To restore all names in the Full tab view, click the Show All button.

After the search result is shown in the Full tab view, the BLF, Selected and 
Assigned tab views remain unchanged.