Nortel Networks P0908544 User Manual

54  Handling calls

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

Calls can be placed on Hold and retrieved quickly.

To put an incoming call on hold:

1. Click the Ringing Loop button.

2. Click the Hold button or click another Ringing Loop button.

The previous call is put on hold.
When the active call is placed on hold, the Loop button label changes to Hold 
and the Loop button color changes to blue.

To place a call on Hold at an active extension:

1. With an active call on the Loop button and the employee’s extension in the 

Target list box, click the Camp On button.
When the active call is camped on the Target list box extension (placed on hold 
at the Target extension), the Loop button becomes idle.

2. The camped call sends a message with tones to the employee either on or off the 

telephone, indicating a call is camped on their extension.

To retrieve a call on Hold:

1. Click the blue Loop button labeled On Hold.

The Caller Information boxes show all of the information related to this call.

2. Respond to the call accordingly.