Nortel Networks P0908544 User Manual

Handling calls  55

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

You can screen calls by talking with the employee and asking whether they want to 
talk to the caller.

To screen/transfer a call:

1. Click the Screen button.

The active call goes on hold. The Loop button changes color to blue. The 
extension rings and the Screened Transfer dialog box appears.

2. Ask the person being called if they can take the call. If the answer is yes click 

the Transfer Now button and the call transfers. If the answer is no follow steps 
3 to 5.

3. Click the Cancel button.

4. Click the Loop button on which the call is being held to reconnect with the 

caller.

5. Process the call accordingly.

You can use this feature as an intercom to talk directly through the speaker of the 
employee’s telephone.

To use the Voice Call button:

1. In the Target list box type or enter the extension of the employee.

2. On the toolbar, click 

.

3. Speak to the employee through the speaker in their telephone.