Nortel Networks P0908544 User Manual

56  Handling calls

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

Using Enterprise Edge Attendant Console, you can link calls to create conference 
calls or have callers join existing calls to also create conference calls.

Note: Use the DTMF button to transfer or link calls on Centrex lines.

To use the DTMF button with an active incoming call on a Loop button:

1. On the toolbar click 

.

The active incoming call is placed on hold. 

2. In the Target list box type an outside telephone number.

3. On the toolbar click 

.

The number in the Target list box is dialed out with DTMF tones on the same 
CO line on which the active incoming call arrived.

4. Click the Release button and the incoming call transfers to the outside 

telephone number (using the telephone company’s Centrex capability). The 
Attendant disconnects from the call and the Loop button becomes idle.

To Join a call on hold on a Loop button with an active call on another Loop button:

1. On the toolbar click 

 .

2. Drag the “Join” cursor to the Loop button on which the call is held. 

3. Click the Loop button holding the call.

The two callers connect, the Attendant releases from the active call and both 
Loop buttons become idle.

To create a conference call to an outside number:

1. With an active incoming call on Enterprise Edge Attendant Console, in the 

Target list box type an outside telephone number.

2. Click the Link Transfer button.

The Loop button label shows Active, and the number in the Target list box is 
tone dialed.

3. Click the Link button to set up a conference call between the incoming call, the 

outgoing call and the Attendant.

When the conference call is finished, click the Release button to disconnect from 
the call.

Note: To disable the Link Transfer button, on the Tools menu click Options. The 

Options dialog box appears. Select Disable Link Transfer Option.