Nortel Networks P0908544 User Manual

66  Maintaining caller and employee information

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

3. In the Name box type the name of another caller from the same company and 

click the OK button.

4. Click New Name and the Name box is cleared. The other boxes are unaltered.

5. Type the new caller’s name.

6. Click the Save button.

The record is now saved in the database.

7. Click the Close button.

Note: If you click the Close button without first clicking the Save button, the Edit 

Caller Information dialog box closes without saving any changes.

You can edit caller information at any time and save the changes.

To find caller information:

1. In the Attendant window, in the Caller Information options, click the Edit 

button.
The Edit Caller Information dialog box appears.

2. Click the Find button.

The Find dialog box appears. Use the Find dialog box to find a caller’s name in 
the database.

3. In the Name box, type the first letter or letters of the caller’s last name.

Note: If the caller’s first name is used instead of their last name, type the first 

letter or letters of the caller’s first name.

4. Click the OK button or press the Enter key.

The Find dialog box closes.

5. Any matching names appear in the Name list box of the Edit Caller 

Information dialog box.
If there is more than one name, a list appears below the Name box.

6. Click the caller name you want to edit.

The information about the caller appears in the Edit Caller Information dialog 
box.