ZyXEL Communications NWA3000-N User Manual

 Chapter 21 Troubleshooting

NWA3000-N Series User’s Guide

• If you changed the IP address and have forgotten it, see the troubleshooting 

suggestions for 

Check the hardware connections, and make sure the LEDs are behaving as 
expected. See the Quick Start Guide and 

.

Make sure your Internet browser does not block pop-up windows and has 
JavaScripts and Java enabled.

Make sure your computer is in the same subnet as the NWA3000-N series AP. (If 
you know that there are routers between your computer and the NWA3000-N 
series AP, skip this step.) 

• If there is no DHCP server on your network, make sure your computer’s IP 

address is in the same subnet as the NWA3000-N series AP.

Reset the device to its factory defaults, and try to access the NWA3000-N series 
AP with the default IP address. See your Quick Start Guide. 

If the problem continues, contact the network administrator or vendor, or try one 
of the advanced suggestions.

• Try to access the NWA3000-N series AP using another service, such as Telnet. If 

you can access the NWA3000-N series AP, check the remote management 

settings to find out why the NWA3000-N series AP does not respond to HTTP. 

• If your computer is connected wirelessly, use a computer that is connected to a 

LAN/ETHERNET port.

• If you’ve forgotten the NWA3000-N series AP’s IP address, you can use the 

commands through the console port to check it. Connect your computer to the 

CONSOLE port using a console cable. Your computer should have a terminal 

emulation communications program (such as HyperTerminal) set to VT100 

terminal emulation, no parity, 8 data bits, 1 stop bit, no flow control and 115200 

bps port speed. 

I forgot the password.

The default password is 1234.

If this does not work, you have to reset the device to its factory defaults. See 

I can see the Login screen, but I cannot log in to the NWA3000-N series AP.