ZyXEL Communications P-335WT User Manual

P-335 Series User’s Guide

391 

Chapter 41 Troubleshooting

Table 155   Troubleshooting the WAN

The WAN LED is 

off.

Check the connections between the Prestige WAN port and the cable/DSL modem 

or ethernet jack.

Check whether your cable/DSL device requires a crossover or straight-through 

cable.

I cannot get a 

WAN IP address 

from the ISP.

Click WAN to verify your settings.

The username and password apply to PPPoE and PPPoA encapsulation only. 

Make sure that you have entered the correct Service Type, User Name and 

Password (be sure to use the correct casing). Refer to the WAN Setup chapter 

(web configurator or SMT).

I cannot access 

the Internet.

Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) 

or the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on. 

The Internet 

connection 

disconnects.

Check the schedule rules. Refer to 

 (SMT).

If you use PPPoE encapsulation, check the idle time-out setting. Refer to the 

 (web configurator) or 

Contact your ISP.