ZyXEL Communications P-335WT User Manual

P-335 Series User’s Guide

393 

Chapter 41 Troubleshooting

In order to use the web configurator you need to allow:

• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).

Parental 

Control is 

configured 

correctly, but I 

can still 

access 

restricted web 

pages.

Restart the device to clear the cache.

The content filter server may be unavailable. The View Logs screen can display 

content filtering log messages. See the Log Descriptions appendix for a list of possible 

log messages. In the View Logs screen copy and paste the log messages and e-mail 

them to customer support with an explanation of the problem.

If you still have problems, contact your vendor or customer support for further advice.

Table 158   Troubleshooting the Password

Cannot access the 

Prestige. 

The password field is case sensitive. Make sure that you enter the correct 

password using the proper casing.

Use the Reset button to restore the factory default configuration file. This will 

restore all of the factory defaults including the password; see section 

 for 

details.

Table 159   Troubleshooting Telnet

Cannot access the 

Prestige from the 

LAN or WAN.

Refer to 

 for scenarios when remote management may not be 

possible. 

When NAT is enabled:
•

Use the Prestige's WAN IP address when configuring from the WAN. 

•

Use the Prestige's LAN IP address when configuring from the LAN.

Table 157   Troubleshooting Restricted Web Pages and Keyword Blocking