ZyXEL Communications P-335WT User Manual

P-335 Series User’s Guide

Chapter 41 Troubleshooting

392

Table 156   Troubleshooting Accessing the Prestige

I cannot 

access the 

Prestige.

The username is “admin”. The default password is “1234”. The Password and 

Username fields are case-sensitive. Make sure that you enter the correct password 

and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload 

the default configuration file. This restores all of the factory defaults including the 

password.

I cannot 

access the 

web 

configurator.

Make sure that there is not an SMT console session running.
Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the 

instructions on checking your WAN connection.
Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for 

instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured 

client IP address, your computer’s IP address must match it. Refer to the chapter on 

remote management for details. 
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN 

access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web 

service. 
See the following section to check that pop-up windows, JavaScripts and Java 

permissions are allowed.

Table 157   Troubleshooting Restricted Web Pages and Keyword Blocking

Access to a 

restricted web 

page is not 

blocked.

Make sure that the Enable Parental Control check box is selected in the Parental 

Control screen.

Make sure that you select a category in the Parental Control screen to restrict access 

to web pages relevant to that category. For example, select the Gambling check box to 

prevent access to www.onlinegambling.com.

Access to a 

web page with 

a URL 

containing a 

forbidden 

keyword is not 

blocked.

Make sure that you select the Keyword Blocking check box in the Content Filtering 

screen. Make sure that the keywords that you type are listed in the Keyword List. 

If a keyword that is listed in the Keyword List is not blocked when it is found in a URL, 

customize the keyword blocking using commands. See the Customizing Keyword 

Blocking URL Checking section in the Content Filter chapter.