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Toshiba B-SX600 User Manual

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12. TROUBLESHOOTING 
 
12- 4 
12.3 Print Failure 
■  An entire or a part of printout is light. 
Possible causes 
Solutions / Reference 
The media is not used in 
combination with a Toshiba 
TEC-approved or 
recommended ribbon. 
Check that the media is used in combination with a Toshiba 
TEC-approved or recommended ribbon. 
⇒ 
3. MEDIA AND RIBBON 
The print tone is too low. 
Check the print tone.    If it is too low, increase it. 
⇒ 
[Help] on the Printing Preferences page in the 
Printer Driver Properties 
The Print Head is dirty. 
Clean the Print Head. 
⇒ 
11.5 Clearing the Print Head 
The Platen is dirty. 
Clean the Platen. 
⇒ 
11.2 Cleaning the Platen   
The shelf life of the media or 
ribbon is expired. 
Do not use any expired media or ribbons. 
⇒ 
3.7 Unacceptable Media and Ribbons 
The ribbon is not loaded 
properly. 
Load the ribbon properly. 
⇒ 
4. LOADING THE RIBBON 
•  The ribbon inner core diameter must be between 25.4 
mm and 26.4 mm. 
Paper particles or dust settle 
on the media. 
Remove all paper particles or dust settling on the media. 
Presence of dust particles between the media and ribbon 
may cause printout to be light. 
•  Use the Toshiba TEC-approved media. 
•  Do not install the printer in any dusty places. 
A print speed is too high. 
Decrease a print speed. 
Particularly when printing serial bar codes, it is 
recommended to minimize a print speed. 
The Print Head pressure is too 
low. 
Increase the Print Head pressure. 
⇒ 
Step 10 in Section 5.1 How to Load the Media 
 
■  Printed text is blurred. 
Possible causes 
Solutions / Reference 
The print tone is too high. 
Check the print tone.    If it is too high, decrease it. 
⇒ 
[Help] on the Printing Preferences page in the 
Printer Driver Properties   
The Print Head pressure is too 
high. 
Decrease the Print Head pressure. 
⇒ 
Step 10 in Section 5.1 How to Load the Media 
A print speed is too low. 
Increase a print speed.    The problem may be solved by 
adjusting a print speed and print tone.