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Toshiba B-SX600 User Manual

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12. TROUBLESHOOTING 
 
12- 5 
 
■  White streaks appear on printout irregularly or the ribbon is wrinkled. 
Possible causes 
Solutions / Reference 
The print tone is too high. 
Check the print tone.    If it is too high, decrease it. 
⇒ 
[Help] on the Printing Preferences page in the 
Printer Driver Properties   
The Platen is dirty. 
Clean the Platen. 
⇒ 
11.2 Cleaning the Platen   
The ribbon is not loaded 
properly. 
Load the ribbon properly.     
⇒ 
4. LOADING THE RIBBON 
Check the following points. 
•  If the ribbon is wrinkled, remove wrinkles and reload 
the ribbon. 
•  The ribbon inner core diameter is between 25.4 mm 
and 26.4 mm. 
•  The ribbon is wound around the Ribbon Shaft (Take-up 
side) evenly. 
•  The ribbon is wider than the loaded media. 
The printer is not installed in an 
appropriate operating 
environment. 
Check the temperatures and humidity in the installation 
location of the printer. 
⇒ 
2.2 Installation Location 
The media is not loaded 
properly. 
Adjust the Media Guide position so that they fit the media. 
•  If there is clearance between the Media Guide and the 
media, the media cannot be fed straight.    As a result, 
white streaks appear on printouts. 
The Print Head pressure is too 
low. 
Increase the Print Head pressure. 
⇒ 
Step 10 in Section 5.1 How to Load the Media 
 
■  Printouts have streaky smudges or fine lines. 
Possible causes 
Solutions / Reference 
The Print Head is not clean. 
Clean the Print Head. 
⇒ 
11.5 Clearing the Print Head 
The Ribbon Separation Plate is 
dirty. 
Clean the Ribbon Separation Plate. 
⇒ 
11.3 Cleaning the Ribbon Separation Plate