Lexmark MX310dn User Manual
Scan job was not successful
Action
Yes
No
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
computer and the printer.
Are the cables securely connected?
Go to step 2.
Connect the cables
properly.
properly.
Step 2
Check if the file name is already in use.
Is the file name already in use?
Change the file name.
Go to step 3.
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
application or being used by another user.
Is the file you want to scan open by another application or user?
Close the file you are
scanning.
scanning.
Go to step 4.
Step 4
Check if either the Append time stamp or the Overwrite existing file check
box is selected in the destination configuration settings.
box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box selected
in the destination configuration settings?
in the destination configuration settings?
Contact
.
Select the Append time
stamp or Overwrite
existing file check box
in the destination
configuration settings.
stamp or Overwrite
existing file check box
in the destination
configuration settings.
Scanner unit does not close
Action
Yes
No
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?
The problem is solved. Contact
.
Scanning takes too long or freezes the computer
Action
Yes
No
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Go to step 2.
The problem is solved.
Troubleshooting
238