Lexmark MS312dn Laser Printer User Manual
Vertical voids appear on prints
Leading edge
Trailing edge
Action
Yes
No
Step 1
a
Make sure your software program is using a correct fill pattern.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 2.
The problem is solved.
Step 2
a
From the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
Paper menu to match the paper loaded in the tray.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 3.
The problem is solved.
Step 3
Check if you are using a recommended type of paper.
Check if you are using a recommended type of paper.
a
Load the indicated tray or feeder with a recommended type of paper.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 4.
The problem is solved.
Step 4
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Do vertical voids appear on prints?
Contact
.
Note: The laser
scanning unit may be
defective.
scanning unit may be
defective.
The problem is solved.
Troubleshooting
199