Black Box ET0010A User Manual

Pinging the Management Port

EncrypTight User Guide

227

If ETEMS is having trouble communicating with an appliance’s management port, try pinging the port to 
determine if the port is reachable from the management workstation. 

To ping the management port:
1 In the Appliance Manager, select an appliance in the Appliances view.
2 In the Tools menu, click Ping. The ping command runs in a separate command window, where the 

results of the ping command are displayed. 

You can override the operating system’s default ping tool by specifying an alternative in the Preferences 
window.

Can’t download files from an FTP 

server.

• Verify that the FTP server software is active on the 

specified host.

• Check the FTP server host, path, user ID, and password. 

Make sure that the following invalid characters are not used 

in the user ID and password: @ : ? # < > &

• Ping the FTP server and the appliance management port. If 

not successful, contact your Network Administrator.

Cannot communicate with an SFTP 

server. 

• Review the steps listed in the row above (FTP server 

verification). 

• If you receive an error indicating that the ETEP cannot 

communicate with the SFTP server, log in to the CLI and 

issue the clear-known-hosts command. This will clear the 

existing known_host entries and allow you to re-enter the 

SFTP server IP address. 

ETEMS cannot communicate with 

the appliance.

• Verify appliance reachability (see 

).

Can’t determine status of ETEP 

software upgrade from ETEMS

• ETEP upgrade status is reported in the system log at 

priority level “notice.” System log messages that are sent to 

a syslog server can be used to monitor upgrade progress.

• From the console, two commands provide information 

about upgrades: show system-log and show upgrade-

status.