Black Box ET0010A User Manual

ETEMS Troubleshooting

226

EncrypTight User Guide

New configuration isn’t active on the 

appliance.

• In the Appliances view, select the appliance and refresh its 

status. 

• Some configuration changes require an appliance reboot to 

take effect. If the appliance status is , 

reboot 

the 

appliance (Tools > Reboot). 

• If the ETEMS and appliance configurations are not equal, 

compare the configurations (Tools > Compare Config to 

Appliance) to determine the differences. Make any 

necessary adjustments to synchronize the two 

configurations. 

After pushing a configuration to an 

appliance the ETEMS and appliance 

configurations are 

.

• Compare the configurations (Tools > Compare Config to 

Appliance) to determine the differences.

Can’t push a configuration to an 

appliance.

• Verify appliance reachability (see 

Error communicating with the 

appliance. Read timed out.

• The connection between ETEMS and the appliance has 

timed out. Check the communication timeout setting (Edit > 

Preferences) and increase if necessary.

ETEMS and appliance 

configurations are not equal 

.

• Compare the ETEMS configuration to the appliance (Tools 

> Compare Config to Appliance). Do one of the following: 

1) Copy appliance configuration settings to ETEMS or 2) 

Push the ETEMS configuration to the appliance. 

Appliance requires a reboot 

.

• Some configuration changes require an appliance reboot to 

take effect (Tools > Reboot).

Policies need to be reloaded 

.

• The policies on the appliance have changed and require a 

reload to take effect (Tools > Reload Policies). 

Appliance unmanageable 

.

• Check for a version incompatibility between the appliance 

model, software version, and EncrypTight

.

 If you have a 

version incompatibility, delete the appliance configuration 

from ETEMS, then reenter it as a New Appliance with a 

supported configuration. See the EncrypTight Release 

Notes for a compatibility matrix.

• Check the ETEMS log (View > Application Log). If the log 

message indicates a runtime exception, contact Customer 

Support.

Status unknown 

• ETEMS has not yet queried the appliance status, or 

ETEMS is unable to communicate with the appliance (see 

Appliance problem 

.

• The appliance is in an error state. See the user 

documentation for your appliance for troubleshooting 

information.