Avaya IP Office User and Administration CD Set 4.2 700459332 User Manual
Product codes
700459332
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 185
Issue 18.s.- (22 May 2009)
9.
SoftConsole
SoftConsole is the PC based Windows Operator Console for IP Office. SoftConsole has been designed to
improve operator service by providing the operator with call information and available call actions to simplify
call handling and give the appropriate response to the caller. With this easy to use software tool the operator
can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a
professional manner. SoftConsole has a similar look and feel to the Phone Manger application and can be
minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.
improve operator service by providing the operator with call information and available call actions to simplify
call handling and give the appropriate response to the caller. With this easy to use software tool the operator
can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a
professional manner. SoftConsole has a similar look and feel to the Phone Manger application and can be
minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.
SoftConsole has been designed to be easy to use, while offering a look and feel, which will appeal to
experienced and novice operators alike.
experienced and novice operators alike.