Avaya IP Office User and Administration CD Set 4.2 700459332 User Manual
Product codes
700459332
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 187
Issue 18.s.- (22 May 2009)
· Directory Panel
The directory panel on the right shows information on following:
· Directory entries
Including IP Office users, hunt groups and external directory user (non IP Office extensions)
· Single directory entry details
Including IP Office users, Hunt Groups and external directory user (non IP Office user).
· Script
When a script has been configured for either the calling or called number, the script is displayed in this
panel. For example, an operator may be answering calls on behalf of more than one company. To
ensure the call is answered with the correct company name a script file can be created with the
company name details. The script is displayed whenever a call is received for that company.
panel. For example, an operator may be answering calls on behalf of more than one company. To
ensure the call is answered with the correct company name a script file can be created with the
company name details. The script is displayed whenever a call is received for that company.
· Conferencing
Within SoftConsole, calls can be conferenced when held, or a conference can be created through the
two conference rooms:
two conference rooms:
· Conference Held Calls
An operator can conference calls that are in the Held Panel. All calls in the Held Panel will be
conferenced.
conferenced.