Mitel 5324 User Guide
5312 and 5324 IP Phone SIP User and Administrator Guide
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• To talk to this party, wait until the connection is established, speak to the party,
press
(TRANS/CONF) or press the TRANSFR softkey (5324 only), and then
hang up. This is an Attended Call Transfer.
• To transfer the call without speaking to this party, immediately press
(TRANS/CONF) or press the TRANSFR softkey (5324 only), and then hang up.
The held call will be transferred to the call in progress. This is an Unattended Call
Transfer.
The held call will be transferred to the call in progress. This is an Unattended Call
Transfer.
• To cancel the transfer, press
(CANCEL). You are returned to the held call.
Transfer a Call to a Third Party Already on Hold
1. While on a call, press
(TRANS/CONF). The call is put on hold.
2. Press
the
Line key of the call on hold, and then press
(TRANS/CONF).
3. Hang
up.
Conference Call (Three-Way)
When two parties are connected on a call, either of those parties can originate a three-way
conference by adding a third party to the call in progress. Once three parties are connected,
no more parties can be added to that call.
conference by adding a third party to the call in progress. Once three parties are connected,
no more parties can be added to that call.
A party can be involved in more than one three-way conference call at a time, but the calls
cannot be merged. For example, A and B are on a call. A adds C to create three-way
conference call ABC. B adds D to the call with A to make conference call ABD. ABC and ABD
remain separate– D is not added to conference call ABC.
cannot be merged. For example, A and B are on a call. A adds C to create three-way
conference call ABC. B adds D to the call with A to make conference call ABD. ABC and ABD
remain separate– D is not added to conference call ABC.
Note: During a conference call, any party can perform a call transfer as long as there is one
free line on that phone. For call transfer information, see Call Transfer on page 21.
Add a Third Party to a Call in Progress
1. Press
(TRANS/CONF). The current call is put on hold.
2. Press a free Line key, and then do one of the following:
• Dial the number.
• Press
• Press
a
Speed Dial key.
• Press
(REDIAL).
3. Press
DIAL.
4. Press
the
CONF softkey (or the # to select CONF on the 5312). The call you put on hold
in step 1 is connected to the call in progress.
Note: If the new party does not answer, press
(CANCEL) twice to return to the held
party.
Add a Party On Hold to a Call in Progress
1. Press
(TRANS/CONF). The current call is put on hold.
2. Press
the
Line key of the party already on hold.