Nortel 100 Installation Instruction

Appendix C Troubleshooting and error messages

Installing the BayStack Instant Internet Management Software Version 7.11

Connection problems

Line did not initialize

•

If a status box is displayed on the screen, 
review the information about the source of the 
problem, for example, “negotiating” or 
“dialing.” 

•

Check the following:

•Did you enter the correct phone number?

•Do you need to dial a number to get an 

outside line (for example, 9)? 

•Did you enter your user ID correctly?

•Did you enter your password correctly? 

Passwords are case-sensitive. 

•Is an ISDN cause code displayed in the log? 

•

Run Setup and test the connection. 

.

Name resolution

•

The IP address 
assigned to the 
interface resolved to an 
Internet host name that 
resolves to a different 
IP address.

•

The IP address 
assigned to the 
interface cannot be 
resolved to an Internet 
host name.

•

The IP address 
assigned to the 
interface resolved to an 
Internet host name but 
that host name cannot 
be resolved to an IP 
address.

•

Contact your ISP. Typically, your ISP must 
enter the appropriate records for this host 
name into the Domain Name Server (DNS) 
tables and ensure that they are properly 
matched.

•

Run Setup and test the connection. 

.

SYSBCKUP directory 
problems

•

Error 2 loading 
PTNETWRK

•

PTNET32.DLL cannot 
start

•

Replace the PT WINSOCK.DLL or 
PTNET32.DLL in the SYSBCKUP directory 
with the Microsoft Winsock.DLL 
WSOCK32.DLL.

NOTE: The WINSOCK.DLL and 
WSOCK32.DLL dates should match the 
dates of the other Windows 95 DLLs.

Table 5   Common error messages (continued)