Xerox 4112 User Guide
Xerox 4112/4127 Copier/Printer System Administration Guide
9-2
9. Troubleshooting
When you cannot print
You cannot delete documents from the Printer window.
Notes and Restrictions
The following are the notes and restrictions for using SMB:
Configuration on the Machine
•
Take maximum care with the IP address settings. IP
addresses are managed throughout the system as a whole.
The configuration should be performed only after consulting
with your network administrator.
•
Subnet Mask and Gateway addresses may be necessary
depending on the network environment. Confirm with the
network administrator and set up the necessary items.
•
When the port status is set to Enable, it sometimes
Cause
Check point
Remedy
The machine is processing a
request from a different computer.
(Only when the machine is set to
the
Non-Spool
mode)
Confirm the machine is processing
a print job. (A write error dialog
should be displayed to indicate
that there is no room for the print
queue available.)
Wait until the machine finishes
processing the print job, or change
the machine setting to
Spool
mode.
The number of connections to the
machine exceeded the maximum
connections allowed.
Confirm if the machine is
processing simultaneous
processing requests (print
requests, status queries, etc.) from
multiple computers. A write error
dialog should be displayed to
indicate that no more remote
computers can be connected.
Wait for a while and retry printing.
Cause
Check point
Remedy
You are trying to delete all print
data displayed in the
Printer
window. (Only the system
administrator is allowed to do this
task.)
Confirm whether you are trying to
delete the print data from the
Printer
menu. (In Windows OS:
Clear Print Jobs
menu.)
Select the print data to be deleted,
and delete from the
Document
menu in the
Printer
window.
(
Cancel Printing
menu.)
The print data has a different
owner.
Confirm if the name displayed as
the Owner for the selected print
data and the login name for the
user to Windows are the same.
Login to Windows using the name
of the document owner and delete
the print data.
Service Pack 4.0 or later is not
installed.
(For Windows NT 4.0.)
Confirm the Service Pack version
which is displayed when Windows
NT is starting up.
Install Service Pack 4.0 or later.