Xerox 6505n User Guide

Troubleshooting

WorkCentre 6505 Color Laser Multifunction Printer
User Guide

188

Problems with the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and fix the 
problem. For additional troubleshooting information, see 

on page 182.

Never open or remove printer covers that are secured with screws unless instructed in 

the manual. A high-voltage component can cause electric shock. Do not try to alter the printer 
configuration or modify any parts. An unauthorized modification can cause smoke or fire.

Probable causes of trouble are that the printer, computer, server, or other hardware is 

not correctly set for the network environment you are using.

No power.

Is the power to the printer turned off?
Press the power button to the On position to turn on the power.

Is the power cord disconnected or not securely connected?
Turn off the power to the printer, then connect the power cord to the power 
outlet again. Turn on the power to the printer.

Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage 
and current rating. For details, see 

Is the printer connected to an uninterruptible power supply?
Turn off the power to the printer, then connect the power cord to a suitable 
power outlet.

Is the printer connected to a power strip shared with other high-power 
devices?
Connect the printer to a power strip that is not shared with other 
high-power devices.

Cannot print.

Is the Ready indicator turned off?
The printer is in Energy Saver mode or in the menu setting mode. For 
details, see 

Is there a message displayed on the control panel?
Read the message and follow the instructions to correct the problem. For 
details, see