Xerox 123 User Manual

If you are experiencing difficulties using the machine, check the suggestions in the 
following tables for advice. If this does not remedy the problem, refer to Fault Clearance 
Procedure on page 315.

The machine will not power on.

• Check the power cord.
• Check that the power switch is in the ON 

position.

• Check that the RESET button on the back 

of the machine is not in the tripped 
(popped up) position. Push the button to 
reset.

• Check that the AC outlet is supplying 

voltage. Connect another appliance to the 
outlet to verify the voltage supply.

The document will not feed through the 
document feeder.

• Check that the document feeder is not 

overloaded. The document feeder can 
hold a maximum of 50 sheets.

• Check that the document is fully inserted 

into the document feeder.

The machine does not display the Tandem 
Tray Module (or one of the paper trays) as 
one the Paper Supply selections.

• Check that no paper trays are open. If a 

tray is ajar, the machine cannot sense its 
connection.

• Open and close each paper tray and the 

Tandem Tray Module. If this does not 
rectify the problem, then power the  
machine off and then on.

The machine does not display the Finisher/
Stapler option.

• Check that the cables from the finisher are 

securely connected to the machine.

• Slide the Finisher into its correct position.
• The machine configures itself when 

additional options are attached.

The machine does not accept documents 
into memory.

• Check with the Key Operator about 

available memory.

• If the memory is almost full, print and 

delete unnecessary files.

The machine displays a memory full error 
message.

• Check with the Key Operator about 

available memory.

• Divide the remaining pages of the job into 

several small jobs and run the job again.