Xerox 123 User Manual

Uneven print

• Replace the drum cartridge.
• Replace the toner cartridge if the screen 

message for replacement is displayed.

Blurred images

• Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge if the screen 

message for replacement is displayed.

Missing characters

• Load fresh paper.
• Reinstall the drum cartridge.
• Replace the toner cartridge if the screen 

message for replacement is displayed.

Gloss variations (coining)

• Check the quality of the documents.
• If the document has large areas of solid 

density, adjust the contrast.

Light copies when scanning glossy, shiny, or 
coated documents through the document 
feeder

• Use the document glass instead of the 

document feeder.

Ghosting

• Check the quality of the documents.
• If transparencies are used, select 

[Transparency] in [Paper Type]. The 
machine automatically adjusts the quality 
for transparencies.

• Feed the document SEF.
• Replace the drum cartridge.

Washout

• Check the quality of the documents.
• If the image is lighter near the borders, 

select a darker image quality setting on the 
touch screen.

• Replace the drum cartridge.

Solid density variations

• Check the quality of the documents.
• Select [Lighten/Darken] on the touch 

screen.

• Replace the drum cartridge.

Image loss

• When copying a document from a larger 

paper size to a smaller size, reduce the 
image to fit onto the smaller paper size.

• If you are using A4 (210 × 297 mm/8.5 × 

11.0 inches) paper, set a slightly smaller 
document size (for example, copy 90% 
instead of 100%), or select [Copy All] on 
the [Reduce/Enlarge] screen.

• Select [Auto Center] in [Margin Shift].

Output does not reflect the selections made 
on the touch screen.

• Select [Save] after each selection on the 

touch screen, if one exists.