Xerox 123 User Manual

The machine displays a tray fault.

• Follow the steps below.
1. Open the paper tray.
2. Move the paper tray guides away from the 
paper.
3. Move the paper tray guides against the 
paper so that they are just touching the 
paper.
4. Power the machine off and then on.

Deformed transparencies

• Check that [Transparency] is selected in 

[Paper Type]. The machine automatically 
adjusts for different types of media. 
Transparencies tolerate less heat than 
paper.

Blank output

• Check that the document is loaded face up 

in the document feeder.

• If the drum cartridge is new, the toner may 

not be dispensed. Repeat the job.

• Check that the seal tape has been 

removed from the new drum cartridge.

• Reinstall the drum cartridge and the toner 

cartridge.

• Replace the drum cartridge.
• Replace the toner cartridge if the screen 

message for replacement is displayed.

Streaks, solid or dotted lines, or spots

• Clean the document glass, the CVT glass, 

the areas under the platen cover, the 
document feeder, and the paper guides.

• If the machine has been idle for an 

extended period of time, or if the toner or 
drum cartridge is new, begin the job again. 
Run the job using the document glass. 
Reinstall the drum cartridge.

• Check the quality of the document. Use 

[Border Erase] to remove lines and marks 
from the edges of the document.

• Load fresh paper.
• Check the humidity of the machine 

location.

Output is too light or too dark.

• Load fresh paper.
• Check the quality of the document.
• Select [Lighten/Darken] on the touch 

screen.

• Run off more prints until the copy quality  

improves.

• Replace the drum cartridge.