Xerox 6110MFP User Manual

.8   

<Troubleshooting>

The life span of the 
waste toner tank has 
expired and the 
printer will stop 
printing until a new 
waste toner tank is 
placed into the 
printer.

See page 13.9

The machine is 
waiting for a 
specified time 
interval to redial a 
previously busy 
station.

You can press Enter 
to immediately redial, 
or 
Stop/Clear

 to cancel 

the redial operation.

The scanner module 
is locked

Unlock the scanner 
and press Stop/
Clear

.

The jam cover in the 
optional tray 2 is 
open.

Close the jam cover 
in the optional tray 2.

There is a problem in 
SMTP 
authentication.

Configure the 
authentication setting.

There is a problem in 
DNS.

Configure the DNS 
setting.

There is a problem in 
POP3.

Configure the POP3 
setting.

There is a problem in 
SMTP.

Change to the 
available server.

There is a problem 
on the network 
interface card.

Configure your 
network interface 
card correctly.

A problem has 
occurred in the 
transfer belt in the 
machine.

Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.

There is no paper in 
the tray 1.

Load paper in the tray 
1. See page 5.6.

There is no paper in 
the optional tray 2.

Load paper in the 
optional tray 2.

The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.

Paper is jammed 
during printing.

Clear the paper jam. See page 14.2.

Paper sticks 
together.

• Ensure that there is not too much paper in the 

tray. The tray can hold up to 150 sheets of 
paper, depending on the thickness of your 
paper.

• Make sure that you are using the correct type 

of paper. See page 5.4.

• Remove paper from the tray and flex or fan the 

paper.

• Humid conditions may cause some paper to 

stick together.

Multiple sheets 
of paper do not 
feed.

• Different types of paper may be stacked in the 

tray. Load paper of only one type, size, and 
weight.

• If multiple sheets have caused a paper jam, 

clear the paper jam. See page 14.2.

Paper does not 
feed into the 
machine.

• Remove any obstructions from inside the 

machine.

• Paper has not been loaded correctly. Remove 

paper from the tray and reload it correctly.

• There is too much paper in the tray. Remove 

excess paper from the tray.

• The paper is too thick. Use only paper that 

meets the specifications required by the 
machine. See page 5.2.

• If an original does not feed into the machine, 

the ADF rubber pad may need to be replaced. 
See page 13.10.

The paper keeps 
jamming.

• There is too much paper in the tray. Remove 

excess paper from the tray. If you are printing 
on special materials, use the manual feeder.

• An incorrect type of paper is being used. Use 

only paper that meets the specifications 
required by the machine. See page 5.2.

• There may be debris inside the machine. Open 

the front cover and remove the debris.

• If an original does not feed into the machine, 

the ADF rubber pad may need to be replaced. 
See page 13.10.