Xerox 6110MFP User Manual

.9   

<Troubleshooting>

Transparencies 
stick together in 
the paper exit.

Use only transparencies specifically designed for 
laser printers. Remove each transparency as it 
exits from the machine.

Envelopes skew 
or fail to feed 
correctly.

Ensure that the paper guides are against both 
sides of the envelopes.

The machine 
does not 
print.

The machine is not 
receiving power.

Check the power cord 
connections. Check the 
power switch and the power 
source.

The machine is not 
selected as the 
default printer.

Select Xerox Phaser 
6110MFP

 as your default 

printer in your Windows.

Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See 14.2.
• No paper is loaded. Load paper. See 5.6.
• The toner cartridge is not installed. Install the toner 

cartridge.

If a system error occurs, contact your service 
representative.

The connection cable 
between the 
computer and the 
machine is not 
connected properly.

Disconnect the printer cable 
and reconnect it.

The connection cable 
between the 
computer and the 
machine is defective.

If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.

The port setting is 
incorrect.

Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.

The machine may be 
configured 
incorrectly. 

Check the printer properties 
to ensure that all of the print 
settings are correct. 

The machine 
does not 
print.

(continued)

The printer driver 
may be incorrectly 
installed.

Repair the printer software. 
See the Software Section.

The machine is 
malfunctioning.

Check the display message 
on the control panel to see if 
the machine is indicating a 
system error.

The document size is 
so big that the hard 
disk space of the 
computer is not large 
enough to access the 
print job.

Get more hard disk space 
and print the document 
again.

The machine 
selects print 
materials 
from the 
wrong paper 
source.

The paper source 
selection in the 
printer properties 
may be incorrect.

For many software 
applications, the paper 
source selection is found 
under the Paper tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.

A print job is 
extremely 
slow.

The job may be very 
complex.

Reduce the complexity of the 
page or try adjusting the print 
quality settings.

If you are using 
Windows 9x/Me, the 
Spool Setting may be 
set incorrectly. 

From the Start menu, 
choose Settings and then 
Printers

. Right-click the 

 

machine icon, choose 
Properties

, click the Details 

tab, and then choose the 
Spool Settings

 button. 

Select the desired spool 
setting.

Half the page 
is blank.

The page orientation 
setting may be 
incorrect.

Change the page orientation 
in your application. See the 
printer driver help screen.

The paper size and 
the paper size 
settings do not 
match.

Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.