Xerox 123 User Guide

Page of 166
15 Problem Solving 
154
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 System Administration Guide
When using Windows NT 4.0/Windows 2000/Windows XP/Windows Server 2003
When printing fails
Cause
Confirmation Method
Action
The machine is connected to 
a network that is not available 
to your computer.
Check whether a router or 
gateway is between the 
network connected to your 
computer and one connected 
to the machine.
Directly connect the machine 
to the network connected to 
your computer.
A fault occurred on the 
network between your 
computer and the machine; 
connection failed.
Check that printer disabled 
status (network error) is 
displayed.
Check the network fault.
An invalid IP address is 
specified for the machine.
Print disabled status 
(Network Error) is displayed. 
Select [Properties] from the 
[Printer] menu on the printer 
window, and also select [Port 
Settings] on the [Details] tab. 
Compare the IP addresses in 
the [FX TCP/IP DPU Port 
Setups] and the System 
Settings List.
Enter the correct IP address 
in the IP address item of the 
[FX TCP/IP DPU Port Setup] 
dialog box.
After a print request was sent 
from the computer, the 
machine was switched off, or 
a print request was sent to a 
machine that was not 
switched on.
Print disabled status 
(Network Error) is displayed. 
Check whether the machine 
is switched on.
Switch the machine on.
Print requests are sent from 
multiple computers to the 
machine at the same time.
Print disabled status 
(Network Error) is displayed.
None. Printing restarts 
automatically.
Printing file cannot be 
spooled due to insufficient 
disk capacity of the computer.
Print disabled status (spool 
error) is displayed. Open [My 
Computer], then right-click 
the disk (example: C drive) in 
which Windows 95/Windows 
98/Windows Me is installed. 
Select [Properties] from the 
displayed menu, and then 
check the free space size.
After deleting unnecessary 
files to increase the free 
space available, select 
[Pause Printing] from the 
[Document] menu of the 
printer window to enable 
printing to restart.
Cause
Confirmation Method
Action
The correct IP address is not 
specified.
Check whether the IP 
address of the machine is 
correct.
Specify the correct IP 
address for the machine.